Billing and payments

Which kind subscription have time limit?
Our subscription has time limit of three kinds: Month, Quarter, Year. You can enjoy all our completely service So long as you have subscribed the any kind time limit course.

What does the courses and the service include if I subscribe to the hello-han program?
When you subscribe to the hello-han program, you receive unlimited access to all of our unique courses and service. Including: Standard Chinese(1), Standard Chinese(2), Standard Chinese(3), Standard Chinese(4), Standard Chinese(5), The ABC of Chinese, Chinese syllables, Everyday Chinese. And you can browse Culture Square.

When does my subscription access start?
Your subscription begins immediately upon confirmation of your payment.

What if I need help using hello-han?
Help is available whenever you need it. Our extensive help section is just a click away. And most important, Personal advisors are just an email away and will answer all your questions personally.

What if I don’t want to use a credit card online?
Even if you do not have the credit card, you also can buy the course.
If you are in China, you may through the telegraphic transfer way.
Our account information is:
American dollar account of business department in Bank of Industrial and Commercial Name: China Information Corporation
Address: Room 1010, Building A, No.58, Sanlihe Road, XiCheng District, Beijing, P.R.China, Zip 100045
TEL: 86-10-6855-7237
Bank: Shijitan Office of Xikezhan Sub-branch, Beijing Branch of Industrial and Commercial Bank of P.R. China
TEL:86-10-6852-5174
Account Number：02000 96309 00001 2507
If you are not in mainland China area, You may give us through the westernunion,
Please relate your contact your local agency, or send the email to us.